General Conditions

General conditions of Quicke Vital NV

located at Zuidzandstraat 21-23, 8000 Brugge - BTW 0475.902.190

1. General

1.1 The general conditions apply to all Quicke Vital NV offers. The conditions are available to everyone and are included on the internet site of Quicke (hereinafter referred to as Quicke Vital NV). Upon request we will send you a written copy.

1.2 By placing an order, you acknowledge that you agree to the delivery and payment conditions. Quicke Vital NV reserves the right to change its delivery and/or payment conditions upon expiry of the term.

1.3 Unless otherwise agreed in writing, Quicke Vital NV does not recognise any general or specific conditions or stipulations of third parties.

1.4 Quicke Vital NV guarantees that the product supplied complies with the agreement and meets the specifications indicated in the offer.

1.5 Quicke Vital NV does not participate on any counterfeiting and plagiarism.

2. Delivery and shipment

2.1 Delivery is made as long as stocks last.

2.2 Under the rules on distant selling, Quicke Vital NV will carry out orders within at least 30 days. If this is not possible (because the item ordered is not in stock or can no longer be supplied) or if there is a delay for other reasons, or an order cannot be carried out or only partially, the customer will receive notice within one month of placing the order and he will in this case have the right to cancel the order without charge and without notice of default. The customer will have seven days after that month to do so, and this order must be cancelled by e-mail.

2.3 Except if proof to the contrary is provided, Quicke Vital NV will have discharged its obligation to deliver as soon as the items delivered by Quicke Vital NV have been offered to the buyer once. In the case of home deliveries, the transport operator’s report about the refusal to accept delivery will serve as full proof that the delivery has been offered.

2.4 All periods indicated on the internet site are indicative. Accordingly, no rights can be derived from these periods.

2.5 Shipment costs
Quicke Vital NV reserves the right to adjust its shipment rates if necessary. Shipment costs are always clearly indicated on your order confirmation and on your invoice.

3. Prices

3.1 Prices will not be increased during the term of the offer unless statutory measures make it necessary to do so or if the manufacturer has in the meantime implemented price increases.

3.2 All prices on the internet site are subject to misprints and typesetting errors. No liability is accept for the consequences of misprints and typesetting errors.

3.3 All prices on the internet site are in euros and are inclusive of Belgian VAT (21%), excluding shipment costs.

3.4 All prices are per item unless otherwise indicated.

3.5 If shortly after a product has been purchased a product already purchased turns out to have been reduced in price, the buyer cannot claim a refund of the price difference.

4. Approval period / Right of revocation

4.1 In the case of a consumer purchase in accordance with the Act on Distant Selling (Article 7(5) of the Civil Code), the consumer has the right to inform the seller that he has decided not to go ahead with the purchase, without payment of a fine and without indication of a reason, within 14 working days from the day following the day of delivery of the product. If by the end of this period the buyer has not sent back the delivered items to Quicke Vital NV, the sale is definitive. Before sending the product back, the buyer must within 14 days of delivery inform Quicke Vital NV (Quicke) by filling out this form that he will be sending it back. The buyer needs to prove that the items delivered have been returned in time, e.g. by producing proof of postal delivery. The items must be returned in the original packaging (including accessories and associated documents) and their condition must be as new. If the items have been used, encumbered or in any way damaged by the buyer, the right to cancelling the purchase within the meaning of this paragraph lapses. Subject to the provision laid down in the preceding sentence, Quicke Vital NV will ensure that within 30 days of the proper receipt of the items returned the full purchase cost including the shipment costs calculated are paid back to the buyer. The costs and risk of returning the delivered items will be fully borne by the buyer.

4.2 Articles bought during the sales period cannot be returned.

4.3 When returning products that were not purchased during the sales, the transport cost will be charged to the buyer. To handle this administratively, an administrative fee of 50 euros on top of charged per shipment. These costs will be deducted from the amount to be returned.

5. Data management

5.1 When you place an order with Quicke Vital NV, your data are included in Quicke Vital NV’s customer file. Quicke Vital NV will not pass on your data to third parties.

5.2 Quicke Vital NV respects the privacy of users of the internet site and ensures that your personal data are treated as confidential.

5.3 In some cases, Quicke Vital NV makes use of a mailing list. Every e-mail includes instructions to remove your name from this list.

6. Offers

6.1 Offers are without any obligation unless otherwise indicated in the offer.

6.2 When a buyer accepts a non-binding offer, Quicke Vital NV reserves the right to revoke or deviate from the offer within three working days of receiving the buyer’s acceptance.

6.3 Verbal promises are binding on Quicke Vital NV only after they have been expressly confirmed in writing.

6.4 Quicke Vital NV’s offers do not also automatically apply for subsequent orders.

6.5 Quicke Vital NV cannot be kept to its offer if the buyer ought to have understood that the offer, or a part thereof, contained an apparent error or mistake.

6.6 Additions, changes and/or further arrangements are valid only if agreed in writing.

7. Agreement

7.1 An agreement is established between Quicke Vital NV and a customer after an order instruction has been judged by Quicke Vital NV as regards its feasibility.

7.2 Quicke Vital NV reserves the right, without stating reasons, to refuse to accept orders or instructions or accept them only on condition that they are shipped cash on delivery or with payment in advance.

8. Images and specifications

8.1 All images, photos, drawings, etc., including details regarding weight, size, colour, pictures of labels, etc. appearing on Quicke Vital NV’s internet site are approximate only, are indicative and cannot be invoked to claim compensation or dissolution of the agreement.

9. Force majeure

9.1 Quicke Vital NV is not liable if and to the extent that its commitments cannot be met due to force majeure.

9.2 Force majeure means any external cause and any circumstance for which the risk should not reasonably be borne by Quicke Vital NV. Force majeure expressly includes delays at or failure to perform services by our suppliers, internet disruptions, electricity disruptions, e-mail traffic disruptions and disruptions or changes in technology provided by third parties, transport difficulties, strikes, measures taken by public authorities, delays in supply, negligence by Quicke Vital NV’s suppliers and/or manufacturers and by auxiliaries, sickness of members of staff, and deficiencies in auxiliary means or means of transport. The items listed serve as examples and the list is not indicative.

9.3 Quicke Vital NV reserves the right to suspend its obligations in the event of force majeure and is also entitled to partially or wholly dissolve the agreement or to demand that the contents of the agreement be changed in such a way that execution remains possible. In no case will Quicke Vital NV be bound to pay any fine or compensation. Quicke Vital NV shall inform the consumer thereof within 30 days.

9.4 If when force majeure arises Quicke Vital NV has already met its obligations or can meet its obligations only in part, it shall be entitled to separately invoice the part already delivered or deliverable and the buyer is bound to pay this invoice as if it was a separate contract. This does not apply, however, if the part already delivered or the deliverable part does not have any independent value.

10. Right of ownership

10.1 Quicke Vital NV remains the full owner of a sold article until such times as the purchase price has been fully paid.

11. Applicable legislation

11.1 All agreements between Quicke Vital NV and a buyer are governed by Belgian law. The Belgian courts are solely competent.


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